Comment about their Santa Fe office visit and Taos office staff regarding bill. Be aware of your insurance company or Medicare charges. Dermatologists will tell you that procedure is cosmetic which Medicare doesn't cover, so I paid before going in for the procedure. I then noticed on my Medicate statement that High Road had submitted the claim to Medicare which paid the majority of both office visit and procedure, and Medicare required me to pay the balance. In effect, I got billed twice. No help at all from their office in resolving this issue. Terrible place.
Dr. Good is excellent and I would give her four stars (withholding a star because she doesn't have a blue light machine); however, one of her staff was extremely rude. I called in for a simple eczema prescription and was told that because Dr. Good hadn't seen me for over a year, they would not issue a prescription. Given I never actually reached Dr. Good herself, I assume this was an error on her staff member's part. I told them that I had been diagnosed with eczema last year by another doctor back East. They still refused to fill the prescription. When I asked why, I was told it was THE RULES. Whose rules were never made clear to me. I did find out that it's not a national or state RULE when I finally got my prescription through another doctors. When I pushed Dr. Good's staff member on whose RULE this was and pointed out that it was illogical, the staff member hung up on me. So if you can get to Dr. Good, she's good, but beware of the staff or of this particular staff member. If I had a choice, given my recent treatment, I'd go elsewhere, but in Taos there is little to no medical choice.
Extremely competent and personable physician, highly recommend.
While I appreciate Dr Good's level of knowledge and skill, the way the office functions is horrible. The person at the front desk made repeated mistakes and then offered excuses as opposed to corrections or apologies. As I waited to see the doctor, I also overheard several conversations regarding scheduling which led me to conclude scheduling is done on a popularity basis/whether or not the staff likes you/went to high school with you vs actual patient need.
High Road Dermatology Taos is a US Doctor based in Taos, New Mexico. High Road Dermatology Taos is located at 330 Paseo Del Pueblo Sur, Suite F & H, Taos, NM 87571, USA.
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