When I told the owner what I witnessed and that I was so concerned she could have done something similar to our dogs, she stated that "Mariah was a good employee and she would talk to her and watch her more closely as that was unacceptable".
I will cut to the chase...the salon was hectic when we dropped our kids off at 10:00. Big dogs roaming everywhere and a staffing issue had created an unforeseen back-up in grooming. We totally understand these things happen and left them around 10:00 to be picked up at 2:00ish.
As we were paying for our grooming appointment, I watched a staff member named Mariah sitting on a rolling stool in the hallway using a furminator brush on a medium sized white male dog. She was using it so aggressively that the dog was crying out, and as I would expect, trying to nip at her hands. Those brushes can really hurt if not used properly and she was ripping that dogs hair out. Instead of taking a break and treating the dog more kindly when he was obviously uncomfortable, she slapped the dog in the face three different times, then put a lead muzzle around his mouth and jerked his head up so hard the dog cried out. She spoke so aggressively and showed no patience or kindness to that animal and I have to tell you I was shocked and pissed. As soon as Mariah noticed me watching her, she tried to act like she was being more patient but it wasn't genuine.
When we picked them up (a bit late, more like 3:00) the salon was quieter and our dogs were in their kennel. The grooming (by Cyril) itself was fine. Honestly just a few missed hairs is nothing. I would have been fine with the whole experience except for what I witnessed.
Cyril is one of the sweetest people I've had the pleasure of meeting. A true dog lover with a kind heart. She has helped our local shelter dogs on many occasions with a free grooming to help them get adopted. My grandma's dog was a frequent client of cyrils he'd come back, beautiful and smelling fresh with a sweet little scarf. I highly recommend her services!
This will be a hard review to write. On 8/31 we dropped our two small dogs off for their first groom at this salon. As we don't live in the area, we were relieved to see such good reviews posted on Yelp and Google.
We will not be back and if you're the dog parent to a medium white long haired dog that was being groomed on 8/31/17 around 3:00 in the afternoon, I would be calling to find out what exactly happened to your dog. It was appalling.
HIGHLY RECOMMENDED! We had the pleasure (and our complete enjoyment of company!) of Cyril, who lovingly and charitably took good care of our fuzzy girl, even though our dog was a little ornery during the visit. Cyril gave us encouragement with our training and some how-to when it comes to at home grooming. VERY nice and friendly store. THANK YOU!
The owner and her staff are true dog lovers. We left our two small dogs for doggie day care. The atmosphere is relaxed and very dog friendly. I felt safe leaving my dogs here and would not hesitate to do so again.
First time there and amazing service will be going back to her.
Avalyn S Paw Spa is a US Point Of Interest based in Taos, New Mexico. Avalyn S Paw Spa is located at 1036 Reed St, Taos, NM 87571, USA.
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